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Tag: service

Articles tagged as Service

Are You Sending Conflicting Messages?

Posted on August 23, 2021 by James Simmons
Everything you guarantee versus what you're doing.You may send a contradictory message if you direct customers to expect a level of service that differs from what you normally supply.Over-eagerness to be more responsive, or to exceed or match a competitor's service, can allow you to commit to an overly ambitious level of support.Customers who don't get the guaranteed services quickly learn how to ignore your claims and also to anticipate instead, the amount of service they're actually receiving...