Tag: emotions

By the nature of the language a 'first impression' is generally seen to be either your or the individual you're meetings' first possiblity to impress.Humans will decide what they think about someone within the initial couple of seconds of meeting.This being the case I love to utilize the alternative terminology of 'first expression' as impressing might not be on top of your agenda but expressing who you're might well become more relevant...

Everything you guarantee versus what you're doing.You may send a contradictory message if you direct customers to expect a level of service that differs from what you normally supply.Over-eagerness to be more responsive, or to exceed or match a competitor's service, can allow you to commit to an overly ambitious level of support.Customers who don't get the guaranteed services quickly learn how to ignore your claims and also to anticipate instead, the amount of service they're actually receiving...