27 July

Are You Sending Conflicting Messages?

Everything you guarantee versus what you’re doing. You may send a contradictory message if you direct customers to expect a level of service that differs from what you normally supply. Over-eagerness to be more responsive, or to exceed or match a competitor’s service, can allow you to commit to an overly ambitious level of support. […]

23 January

Smile and World Smiles Back at You

Most of us have our area of influence in the society. This is that portion of the society with which we interact intentionally or otherwise. In this field of influence our reputation or operation in the society is indicated by how other individuals accept us how many and what sorts of friends we have; how […]